Live chat was a huge trend in 2015. Live chat is convenient for customers because it allows them to get… Read more Live Chat Customer Service Trend 2015 (250 word)
Customer Expectations and Customer Service (500 word)
Are customer expectations too high when it comes to customer service? I think so. Customers today feel entitled, so they… Read more Customer Expectations and Customer Service (500 word)
Digital Trends in Customer Service 2015 (250 word)
It’s not a secret that self-service was a huge trend in 2015. Self-service is especially important to millennials. Millennials have… Read more Digital Trends in Customer Service 2015 (250 word)
Trends Changing Customer Service in 2015 (500 word)
The times of picking up the phone and calling customer service just to wait on hold for 20 minutes are… Read more Trends Changing Customer Service in 2015 (500 word)
The Customer Service Trends in 2015 (Video)
This video explains what the customer service trends in 2015 were. The one thing that is clear with all of… Read more The Customer Service Trends in 2015 (Video)
Self-Service Trend in Customer Service (Video)
This video explains the differences between traditional customer service and self-service customer service. The video explains why self-service is a… Read more Self-Service Trend in Customer Service (Video)
Live Chat Trend in Customer Service 2015 (Video)
This video is showing that live-chat was a customer service trend in 2015 because it can be done anywhere. You… Read more Live Chat Trend in Customer Service 2015 (Video)
Mobile Customer Service 2015 (Video)
This video shows why mobile customer service was a huge trend in 2015. This videos message was short, but it… Read more Mobile Customer Service 2015 (Video)
Customer Service Trends You Can’t Ignore (Video)
This video is about 5 customer service trends in 2015. This video says that customers had high expectations in 2015 when it came… Read more Customer Service Trends You Can’t Ignore (Video)
Video Chat in Customer Service Trends (Story)
https://www.cloudsherpas.com/partner-salesforce/is-video-chat-the-next-step-in-mobile-service/ This article explains why video chat is important in customer service. It says that one-on-one sessions allow for the… Read more Video Chat in Customer Service Trends (Story)
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